Retention Automations & Win-back
Loyalty clubs, email, SMS, WhatsApp and customer service — all in one place.
A first purchase is only the beginning. We build a retention setup that brings customers back again and again — through a loyalty club, email, SMS, WhatsApp and customer service that works for the brand.
Who is it for?
Stores that want more repeat purchases, and businesses that need to bring order to campaigns, automations and loyalty-club activity.
What's included?
- Loyalty club setup and management
- Email, SMS and WhatsApp campaigns
- Automations across the customer journey — welcome, abandoned cart, repeat purchase and win-back of lapsed customers
- Customer segmentation based on available data
- Customer-service workflows that strengthen the brand relationship
- A content plan that supports launches and ongoing activity
How we work
We get to know the audience and current activity, define messages and flows, and implement them in the chosen tools. Then we review responses and purchases and refine content, timing and frequency.
FAQ: Do we need a loyalty club to start?
Not necessarily. You can start with focused flows, like welcoming new customers and encouraging a second purchase, and decide later whether a club fits the business.
